Shipping policy
At Ozopaw, we take pride in delivering your pet’s favorite wellness products quickly, safely, and with care. Every order is carefully packed and shipped through reliable delivery partners to ensure it reaches you in perfect condition.
Shipping Coverage
We currently deliver all across India. If your location falls in a non-serviceable area, our team will contact you to find the best alternative solution.
Processing Time
All orders are processed within 1–2 business days after confirmation. Orders placed on weekends or public holidays are processed on the next working day.
Delivery Time
Once shipped, orders are typically delivered within 1–3 business days, depending on your location.
Please note — we currently do not offer same-day or express delivery options.
Shipping Charges
We offer free shipping on all orders above ₹1000.
For orders below ₹1000, a flat shipping fee of ₹65 will be applied at checkout.
Order Tracking
As soon as your order is shipped, you’ll receive an email and/or SMS with a tracking link so you can follow your package’s journey in real time.
Delays & Issues
In rare cases where delivery is delayed or your package is lost/damaged in transit, please contact us at
📧 contact@ozopaw.in or ☎️ +91 7982286758.
Our team will work closely with our courier partners to resolve the issue promptly.
Incorrect or Undeliverable Address
If an order is returned due to an incorrect address, failed delivery attempts, or unavailability of the customer, we’ll contact you to arrange re-delivery. Additional shipping charges may apply.
International Shipping
We currently do not offer international shipping, but we’re working on expanding our reach soon.
Contact Us
For any questions related to shipping or your order, feel free to contact us at:
📧 contact@ozopaw.in
☎️ +91 7982286758
🌐 https://ozopaw.in/