Terms of service

Terms and Conditions – Ozopaw

Effective Date: 8 October 2025

Welcome to Ozopaw! These Terms and Conditions (“Terms”) govern your use of our website  and the purchase of products from us. By accessing our website and placing an order, you agree to be bound by these Terms. Please read them carefully.

1. General

  • The website is operated by Ozopaw.

  • Throughout the site, the terms “we”, “us”, and “our” refer to Ozopaw.

  • By using this website, you agree to comply with these Terms and any applicable laws.

  • We reserve the right to update, modify, or replace these Terms at any time without prior notice.

2. Eligibility

  • You must be at least 18 years old to use this website and make purchases.

  • By placing an order, you confirm that all information provided is accurate and complete.

3. Products and Services

  • We strive to ensure product details, images, and pricing are accurate; however, errors may occur.

  • Products may be subject to availability. We reserve the right to discontinue any product at any time.

  • Product use and results may vary depending on your pet’s health, age, and breed.

4. Orders and Payments

  • All prices are listed in INR (Indian Rupees) unless stated otherwise.

  • Payments must be completed at the time of purchase through our secure payment gateway.

  • We reserve the right to refuse or cancel any order if fraud or unauthorized transactions are suspected.

5. Shipping and Delivery

  • Orders are shipped to the address provided at checkout.

  • Shipping times may vary depending on location and external factors beyond our control.

  • We are not responsible for delays caused by courier services or unforeseen events.

6. Returns, Refunds, and Cancellations

  • Please refer to our Refund and Return Policy for detailed information on returns and cancellations.

  • Certain items, such as opened pet food or used products, may not be eligible for return due to health and safety reasons.

7. User Responsibilities

By using our website, you agree:

  • Not to misuse the site for unlawful activities.

  • Not to transmit viruses, malware, or harmful code.

  • Not to copy, distribute, or exploit any content from our website without permission.

8. Intellectual Property

  • All content on  including logos, text, images, and product designs, are the property of Ozopaw and protected under copyright law.

  • You may not reproduce or use our intellectual property without prior written consent.

9. Limitation of Liability

  • Ozopaw is not responsible for any direct, indirect, or incidental damages resulting from the use of our website or products.

  • Pet health varies, and we recommend consulting a veterinarian before introducing new supplements or products.

10. Indemnification

You agree to indemnify and hold Ozopaw harmless against any claims, damages, losses, or expenses arising out of your use of our website or products.

11. Governing Law

  • These Terms shall be governed by and interpreted in accordance with the laws of India.

  • Any disputes shall be subject to the exclusive jurisdiction of the courts located in Delhi.

12. Contact Information

For any questions about these Terms, please contact us at:

Ozopaw Customer Support
📧 Email: contact@ozopaw.in
📞 Phone: +91 7982286758
📍 Address: Gali No. 5, Shop No. 55, Main Market, Sant Nagar, Burari, Delhi - 110084, India